June Frequently Asked Questions Now Available

The June Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the June frequently asked questions, click here.***

For a summary of our top five most asked questions, click here.

UPDATE: Free Upgrade to PTT 2.03 for Current Customers

UPDATE: We’ve taken your feedback into consideration, therefore Tech Tool 1.12 will be extended to the end of the year. 

To make this transition as seamless as possible, we are offering free upgrades to customers with an existing VCADS or PTT registered software subscription through July 1, 2015. Note: Any new Client IDs needed must be purchased as a new subscription. To upgrade to 2.03, watch the video or see the step-by-step instructions below:


Instructions to Upgrade to 2.03: 

  1. Click on “Order PTT” in the menu bar above.
  2. Then choose your respective eMedia site (based on your brand).
  3. eMedia will open in a new webpage. Then, click on “Order Software” in the middle of the page.
  4. Select the first link on the list labeled, “Free Upgrade (1.12 + 2.02 Users…”
  5. Click “Add to Cart” and then “Checkout Now”.

Note: If you have not registered for an eMedia account, you will need to do so during the checkout process.

Welcome to the New PTT Website

The new Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America. Watch the video below to find out more about the new site.

Premium Tech Tool (PTT) is a Windows-based diagnostic application specially designed to test, calibrate and program engine parameters. You can purchase PTT and other hardware & software components through eMedia. This software supports all Mack and Volvo trucks, UD trucks, and Prevost. (Note: Support for Mack and Volvo trucks may be limited with model years 1998 and older. For UD, Premium Tech Tool supports model years 2011 and newer.)

Need Technical Support?

For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here