The Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America.
The 2.5.65 update “What’s New” help file is not accurate for the North America vehicles. Please disregard. The correct information can be found in the March FAQ document.
Premium Tech Tool 2.03 is no longer supported and can only be used in offline mode. Please update your Premium Tech Tool computers to avoid interruption.
Client update 2.04.87 is required when using Premium Tech Tool version 2.04. This required update is due to the expiration of the embedded licensed version of Java. Click here for details on “How to Update PTT using the Client Update Utility”
We strongly encourage all dealers and fleets to use the current version.
License Agreement, click here to view.
New Networking Requirements, click here to view.
The March Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the March frequently asked questions, click here.***
For a summary of our top five most asked questions, click here.
Tip of the Month: I am having trouble connecting to the product with the Dearborn adapter.
If you are using the Dearborn 5, ensure that the “DGDPA5SA” driver is the ACTIVE one in the settings tab. You can have both the DGDPA5MA and DGDPA5SA driver versions, but PTT works best with
the “Singe Application” version.
When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
Note Password Requirements:
- The preferred password cannot be among the last 7 used for your account.
- A Password requires that you have at least 8 characters.
- The Premium Tech Tool password expires every 180 days.
If you need to share your screen with one of our customer support agents in order to troubleshoot an issue, please download this TeamViewer link and call Customer Support to speak with an agent. Volvo 1-877-978-6586 and Mack 1-800-247-0039 option 1
Premium Tech Tool 2.04.32 DVD or newer is now compliant with Windows 10 Professional and Enterprise . Upgrading an operating system from Windows 7 or 8 / 8.1 to Windows 10 requires an uninstall and reinstall of PTT.
Premium Tech Tool 1.12 and 2.02
Operations that require a central system connection will no longer function after December 2015. For login issues please contact IT Support Desk at 877-978-6586.
If you are having PC Network speed issues, have your IT administrator contact the Volvo IT helpdesk.
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here