October Frequently Asked Questions Now Available

The October Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the October frequently asked questions, click here.***

For a summary of our top five most asked questions, click here.

Tech Tool Tip of the Month:  Please ensure that all Critical Windows updates are installed before Premium Tech Tool is installed.  Continue to maintain.

PTT System Requirements Update

Premium Tech Tool 1.12
Operations that require a central system connection will no longer function after December 2015.  For login issues please contact IT Support Desk at 877-978-6586.

At this time,  we are not supporting Windows 10 as it has not been validated with Premium Tech Tool.  Please continue to visit the Premium Tech Tool website for additional updates.

Note: On Windows 8 machines, you will see a “Windows” icon near your clock in the task bar. This icon allows you to register a date and time to upgrade from the launch date of 7.29.2015. Please note once scheduled and upgraded, you cannot revert back to the previous operating system (Windows 7 or 8).
To learn more FAQ from Microsoft:

Nexiq USB Link™2 is not fully compliant with Premium Tech Tool at this time. Note the USB-Link™2 uses a different OBD cable (P/N 493013) than the earlier USB Link (P/N  442023).

If you are having PC Network speed issues, have your IT                        administrator contact the Volvo IT helpdesk.


Welcome to the New PTT Website

The new Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America. Watch the video below to find out more about the new site.

Premium Tech Tool (PTT) is a Windows-based diagnostic application specially designed to test, calibrate and program engine parameters. You can purchase PTT and other hardware & software components through eMedia. This software supports all Mack and Volvo trucks, UD trucks, and Prevost. (Note: Support for Mack and Volvo trucks may be limited with model years 1998 and older. For UD, Premium Tech Tool supports model years 2011 and newer.)

Need Technical Support?

For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here