Volvo Group IT has a standard maintenance window for central systems on Sundays from 11:00am – 3:00pm EDT. Premium Tech Tool operations using central systems may be affected during this time. However larger work is planned for:
- Sunday, November 9 from 11:00am – 3:00pm EDT
- Sunday, November 30 from 9:00am - 3:00pm EDT
Do not plan any Premium Tech Tool operations that require connections to central systems during these time periods above (including installations and updates).
The November Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the frequently asked questions, click here.***
The new Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America. Watch the video below to find out more about the new site.
Premium Tech Tool (PTT) is a Windows-based diagnostic application specially designed to test, calibrate and program engine parameters. You can purchase PTT and other hardware & software components through eMedia. This software supports all Mack and Volvo trucks, UD trucks, and Prevost. (Note: Support for Mack and Volvo trucks may be limited with model years 1998 and older. For UD, Premium Tech Tool supports model years 2011 and newer.)
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here