The April Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the April frequently asked questions, click here.***
For a summary of our top five most asked questions, click here.
On June 1, 2015, both Premium Tech Tool 1.12 and 2.02 will no longer function. If you have not yet upgraded to 2.03, you’ll need to do so before June 1st. To make this transition as seamless as possible, we are offering free upgrades to customers with an existing VCADS or PTT registered software subscription. Note: Any new Client IDs needed must be purchased as a new subscription. To upgrade to 2.03, watch the video or see the step-by-step instructions below:
Instructions to Upgrade to 2.03:
- Click on “Order PTT” in the menu bar above.
- Then choose your respective eMedia site (based on your brand).
- eMedia will open in a new webpage. Then, click on “Order Software” in the middle of the page.
- Select the first link on the list labeled, “Free Upgrade (1.12 + 2.02 Users…”
- Click “Add to Cart” and then “Checkout Now”.
Note: If you have not registered for an eMedia account, you will need to do so during the checkout process.
Premium Tech Tool version 1.12 and 2.02 will expire on June 1st, 2015. On this date, PTT 1.12 and 2.02 will no longer function and you will not be able to log in.
To prevent any delays from occurring, please upgrade Premium Tech Tool to version 2.03 or newer prior to June 1st. Before upgrading, please review the system requirements of Premium Tech Tool by clicking here.
If you have any questions or concerns, please click here to contact us.
The new Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America. Watch the video below to find out more about the new site.
Premium Tech Tool (PTT) is a Windows-based diagnostic application specially designed to test, calibrate and program engine parameters. You can purchase PTT and other hardware & software components through eMedia. This software supports all Mack and Volvo trucks, UD trucks, and Prevost. (Note: Support for Mack and Volvo trucks may be limited with model years 1998 and older. For UD, Premium Tech Tool supports model years 2011 and newer.)
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here