Certificate Error During Login
Users receiving this error please click here to Download a new Tech Tool Installer.exe version.
Note: If you do not receive a download completed message after downloading the Tech Tool Installer.exe file. Please check for the file on your pc located in C:\Downloads folder.
If you’re upgrading from Tech Tool version 2.7, click here for instructions to perform an uninstall before utilizing the new Tech Tool Installer.exe.
If you still need assistance please contact our IT Helpdesk. For Dealers who need non-emergency assistance please use the Self-Service Portal to submit a case to the Helpdesk.
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Hub Managed Diagnostics (HMD) – A New Diagnostic Process
With the HMD process, Technicians can navigate tracing fault codes in their preferred order. HMD offers Step by Step Diagnostics, Suggested Test Sequences, Electrical Schematics and much more. Click here for a Demo (please see Table of Contents for “Demo Scenarios”). For more information please see the “Basic Functions” section under the Training Materials menu.
TECH TOOL VERSION 2.8 IS INTRODUCING A NEW SOFTWARE UPDATE STRATEGY
In previous versions of Tech Tool, end users were accustom to accessing the Program Electronic Control Unit operation and viewing all Control Units. Users would select a Control Unit to program to see if it had an update available.
In the new version of Tech Tool 2.8 the Program Electronic Control Unit operation will only display ECU’s with available Software Updates. These updates are called “Software Packages”.
See a Video of the New Strategy
Enjoy Reading? Click here for documentation.
This and more tutorials can be found under the “Training Materials” section.
PREMIUM TECH TOOL V2.8 OVERVIEW
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Tech Tool Alerts
The distribution of Tech Tool major release of version 2.8 has been completed to Dealers and Customers/Fleets with valid subscriptions.
Support for Tech Tool 2.6 has ended. We encourage all end users running version 2.6 to update to the latest version. A new installation using a newer version is needed. Please contact the Help Desk at 1-877-978-6586 with any questions.
The Volvo Group is moving to a new security model using Microsoft user identity and industry standards (second part of 2021). Long term vision will require a unique identifier (email address) for every user account.
For Password minimum requirements please select “Contact Us” menu options.
Tech Tool 2.7.107 contains an improvement for the FAS (Front Active Steering) Calibration function.
If any work is performed on the steering, please follow the instructions in the FAS calibration operation.
Microsoft ended support for Windows 7 on January 14, 2020. For Tech Tool users who continue to use Windows 7, your PC will still work, but it will become more vulnerable to security risks and viruses because you will no longer receive software updates, including security updates, from Microsoft. Best effort support will be provided by IT Help Desk.
The release of 2019 New ECM Software may affect certain Test operations, valid on OBD2017 and OBD2018 emissions. Results of the New ECM Software changes are as listed:
- 2589-08-03-18 EATS Analysis Operation (new)
- 2103-08-03-02 Cylinder Compression will be temporarily unavailable
- 2589-08-03-18 Exhaust Aftertreatment System Analysis will replace the NOx Conversion 2549-08-03-03
Please contact the IT Help Desk if you require assistance.
Attention ACom Diagnostic Users!
Bendix Acom transitioned to a new, subscription-based ACom platform called Bendix® ACom® PRO™. The subscription is sold by Noregon, please visit the site to purchase or for more information. Please note it is not a plug-in for Tech Tool.
Support for earlier generations of the valuable ACom tool – including versions 6.17 and 6.18, versions you may be using today – will eventually be discontinued in 2020 after a published transition period. Please contact Bendix for more details.
What does Tech Tool with Bendix offer? Reads, Clear DTCs and Programs the PAR files using Vehicle Configuration Program (VCP). VCP can only be used with Tech Tool. It is used to program the Bendix ECU with the operational parameters for the vehicle. You can download VCP via the Trucks Dealer Portal.
MACK TRUCKS & VOLVO TRUCKS YOUTUBE CHANNELS
Improved Method for Determining which DTC to Troubleshoot in a MIL-ON Situation
The CBR training tutorial illustrates dealers access. Fleets, that currently have access to old CBR are welcome to use this training material, however only “Search Help Articles” functionality is applicable.
CBR link in Premium Tech Tool will be redirected to the New CBR on June 17, 2020.