The June Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the June frequently asked questions, click here.
For a summary of our top five most asked questions, click here.
Tips of the Month:
Identification to VMAC Legacy Vehicles
Identify VMAC Legacy vehicles by performing a Manual selection within the Tech Tool Software.
Select Manual selection menu option. Under Model Selection select the following: Company: MACK Trucks, Electrical Systems: V-MAC I/II/III, ITC and Model: MACK.
Please note: the Tech Tool Product indicator may display a red status.
For more information about new features and changes, please continue to visit our website or What’s new…and the Help file under the Help Menu within the Tech Tool Application.
Do Not Perform Client Updates Simultaneously
Client Update release 2.4.5 and Tech Tool
release (2.7.30 and onward) cannot be installed at the same time.
If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installations will not finish.
End of Support for Tech Tool Version 2.5
Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version. Please contact the Help Desk at 1-877-978-6586 with any questions.
An issue with dropped communication/identification has been resolved with Client Update version 2.7.40.
Updated Networking Requirements, click here to view.
ECU Emissions Programming
The ECU programming for OBD2013 and newer emissions vehicles will include programming for the Engine ECM, Aftertreatment Control Module (ACM), Transmission ECU (TECU) and Vehicle ECU. We are required to provide access to program certain emissions related ECU’s under the Service Information Requirement law, step 2013. Both the EPA and CARB require this. The following EPA software reprogramming requirement is described on page 8418 EPA OBD & SIR: 40 CFR Part 86.010-38.
License Agreement, click here to view.
You are now able to view Central Systems Status using Tech Tool Monitor.
When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
Note Password Requirements:
- The preferred password cannot be among the last 7 used for your account.
- A Password requires that you have at least 8 characters.
- The Premium Tech Tool password expires every 180 days.
If you need to share your screen with one of our customer support agents in order to troubleshoot an issue, please download this TeamViewer link and call Customer Support to speak with an agent. Volvo 1-877-978-6586 and Mack 1-800-247-0039 option 1
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here