The May Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the May frequently asked questions, click here.***
For a summary of our top five most asked questions, click here.
Tech Tool Tip of the Month: What is the log Manager and what is it used for?
It is a diagnostic utility to help with the installation and diagnostics of Premium Tech Tool. The Log Manager may also be used to stop and then start the communication services that Premium Tech Tool uses to communicate the vehicle. The Log Manager can be located under the Windows Start Menu>All Programs>TechTool.
OBD changes in 2016, click here.
New Networking Requirements, click here to view.
If you need to share your screen with one of our customer support agents in order to troubleshoot an issue, please download this TeamViewer link and call Customer Support to speak with an agent. Volvo 1-877-978-6586 and Mack 1-800-247-0039 option 1
When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
Premium Tech Tool 2.04.32 DVD or newer is now compliant with Windows 10 Professional and Enterprise . Upgrading an operating system from Windows 7 or 8 / 8.1 to Windows 10 requires an uninstall and reinstall of PTT.
Premium Tech Tool 1.12 and 2.02
Operations that require a central system connection will no longer function after December 2015. For login issues please contact IT Support Desk at 877-978-6586.
If you are having PC Network speed issues, have your IT administrator contact the Volvo IT helpdesk.
The new Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America. Watch the video below to find out more about the new site.
Premium Tech Tool (PTT) is a Windows-based diagnostic application specially designed to test, calibrate and program engine parameters. You can purchase PTT and other hardware & software components through eMedia. This software supports all Mack and Volvo trucks, UD trucks, and Prevost. (Note: Support for Mack and Volvo trucks may be limited with model years 1998 and older. For UD, Premium Tech Tool supports model years 2011 and newer.)
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here