Tech Tool Outages
Tech Tool users who are experiencing error , Connection Certificate Error BAF60001 message after login. To resolve error follow these steps for version 2.7; Open Client Update, Search and Install available updates. The latest version is 2.7.116. Restart pc and attempt to login. If you are still experiencing the error please perform a uninstall. Click here for instructions.
Still experiencing error after you’ve performed all steps? Contact our Helpdesk at 877.978.6586.
Locate the Client Update by selecting the icon found in the system tray (lower right-hand corner near your date and time).
Tech Tool Alerts
The major release of 2.8 is being deployed via USB Flash Drives. Dealers and Customers with valid subscriptions will begin to receive a copy, in the mail (allow time for shipments). Please read the Instruction Letter provided in the shipment on how to proceed with the Installation.
The Volvo Group is moving to a new security model using Microsoft user identity and industry standards (second part of 2021). Long term vision will require a unique identifier (email address) for every user account.
For Password minimum requirements please select “Contact Us” menu options.
Tech Tool Installation setup files 2.7.25 and older will no longer work. Please perform Tech Tool installation using a newer version setup file.
Tech Tool 2.7.107 contains an improvement for the FAS (Front Active Steering) Calibration function.
If any work is performed on the steering, please follow the instructions in the FAS calibration operation.
Microsoft ended support for Windows 7 on January 14, 2020. For Tech Tool users who continue to use Windows 7, your PC will still work, but it will become more vulnerable to security risks and viruses because you will no longer receive software updates, including security updates, from Microsoft. Best effort support will be provided by IT Help Desk.
The release of 2019 New ECM Software may affect certain Test operations, valid on OBD2017 and OBD2018 emissions. Results of the New ECM Software changes are as listed:
- 2589-08-03-18 EATS Analysis Operation (new)
- 2103-08-03-02 Cylinder Compression will be temporarily unavailable
- 2589-08-03-18 Exhaust Aftertreatment System Analysis will replace the NOx Conversion 2549-08-03-03
Please contact the IT Help Desk if you require assistance.
Attention ACom Diagnostic Users!
We want to share some news about the Bendix ACom Diagnostics Software you currently use. In early 2020 Bendix will be transitioning to a new, subscription-based ACom platform called Bendix® ACom® PRO™. This package will be available to the market in January 2020.
Support for earlier generations of the valuable ACom tool – including versions 6.17 and 6.18, versions you may be using today – will eventually be discontinued in 2020 after a published transition period. Please contact Bendix for more details.
Client Update release 2.4.5 and Tech Tool release (2.7.30 and onward) cannot be installed at the same time.
If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installation of updates will not finish.
Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version. Please contact the Help Desk at 1-877-978-6586 with any questions.
The CBR training tutorial illustrates dealers access. Fleets, that currently have access to old CBR are welcome to use this training material, however only “Search Help Articles” functionality is applicable.
CBR link in Premium Tech Tool will be redirected to the New CBR on June 17, 2020.
Bendix ACom Diagnostics Update
Bendix Acom transitioned to a new, subscription-based ACom platform called Bendix® ACom® PRO™. The subscription is sold by Noregon, please visit the site to purchase or for more information. Please note it is not a plug-in for Tech Tool.
What does Tech Tool with Bendix offer? Reads, Clear DTCs and Programs the PAR files using Vehicle Configuration Program (VCP). VCP can only be used with Tech Tool. It is used to program the Bendix ECU with the operational parameters for the vehicle. You can download VCP via the Trucks Dealer Portal.