At the moment you may experience disturbances using Tech Tool. The following operations are affected:
Tech Tool installation Update Product Information Product Identification Guided Diagnostic Diagnostic Operations Programming of VERSION 2, V-MAC IV or older Programming of VERSION 3 or 4, V-MAC IV Plus Workaround: Under investigation.
Technicians are fault tracing but we cannot yet tell you when the problem will be solved.
We apologize for the inconvenience this may cause you.
Best regards, Technical Support Center
VOCOM II is now available and is compatible with version 2.6.xx and newer. Please contact the DBS IT Support Desk (1-877-978-6586) for the password to install the updated Driver. For VOCOM II Installation instructions click here.
Support for PTT version 2.04 has ended.
The current version of PTT is 2.6.40. Deployment of 2.6.0 to dealers and customers has been completed. Please ensure you update your Premium Tech Tool laptops to 2.6.40 before logging in.
ECU Emissions Programming
The ECU programming for OBD2013 and newer emissions vehicles will include programming for the Engine ECM, Aftertreatment Control Module (ACM), Transmission ECU (TECU) and Vehicle ECU. We are required to provide access to program certain emissions related ECU’s under the Service Information Requirement law, step 2013. Both the EPA and CARB require this. The following EPA software reprogramming requirement is described on page 8418 EPA OBD & SIR: 40 CFR Part 86.010-38.
OBD changes in 2016, click here.
License Agreement, click here to view.
Networking Requirements, click here to view.
You are now able to view Central Systems Status using Tech Tool Monitor.
The March Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the March frequently asked questions, click here***
For a summary of our top five most asked questions, click here.
Tips of the Month:
V-MAC III Service Software is now available for download for use on Mack Legacy vehicles. Click here for V-MAC III Service Software Information and Instructions.
When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
Note Password Requirements:
- The preferred password cannot be among the last 7 used for your account.
- A Password requires that you have at least 8 characters.
- The Premium Tech Tool password expires every 180 days.
If you need to share your screen with one of our customer support agents in order to troubleshoot an issue, please download this TeamViewer link and call Customer Support to speak with an agent. Volvo 1-877-978-6586 and Mack 1-800-247-0039 option 1
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here