When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
The January Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the January frequently asked questions, click here.***
For a summary of our top five most asked questions, click here.
Tech Tool Tip of the Month: Outstanding Campaigns per Vehicle are now displayed on the front page in Tech Tool (TT2).
Be certain to thoroughly read the campaign bulletin prior to beginning the repair. Campaign claims are to be submitted within two working days from the repair date. (Failure to do so may jeopardize payment of the claim. i.e. someone else files claim first) click here.
Premium Tech Tool 2.04.32 DVD or newer is now compliant with Windows 10 Professional and Enterprise . Upgrading an operating system from Windows 7 or 8 / 8.1 to Windows 10 requires an uninstall and reinstall of PTT.
Premium Tech Tool 1.12 and 2.02
Operations that require a central system connection will no longer function after December 2015. For login issues please contact IT Support Desk at 877-978-6586.
If you are having PC Network speed issues, have your IT administrator contact the Volvo IT helpdesk.
The new Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America. Watch the video below to find out more about the new site.
Premium Tech Tool (PTT) is a Windows-based diagnostic application specially designed to test, calibrate and program engine parameters. You can purchase PTT and other hardware & software components through eMedia. This software supports all Mack and Volvo trucks, UD trucks, and Prevost. (Note: Support for Mack and Volvo trucks may be limited with model years 1998 and older. For UD, Premium Tech Tool supports model years 2011 and newer.)
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here