July Frequently Asked Questions Now Available

The July Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the July frequently asked questions, Click here.***

For a summary of our top five most asked questions, click here.

Tech Tip for the Month:  Please ensure that all Critical Windows updates are installed before TT is installed and maintain.

EXTENDED: Free Upgrade to PTT 2.04.32 for Current Customers

We have extended our offering of a free upgrade to existing customers through September 1, 2015. Any orders placed in July for a 2.04.32 upgrade will be distributed in August 2015. Note: Any new Client IDs needed must be purchased as a new subscription.

To upgrade to 2.04.32, see the step-by-step instructions below:

  1. Click on “Order PTT” in the menu bar above.
  2. Then choose your respective eMedia site (based on your brand).
  3. eMedia will open in a new webpage. Then, click on “Order Software” in the middle of the page.
  4. Select the first link on the list labeled, “Free Upgrade (1.12 + 2.02 Users…”
  5. Click “Add to Cart” and then “Checkout Now”.

Note: If you have not registered for an eMedia account, you will need to do so during the checkout process.

Welcome to the New PTT Website

The new Premium Tech Tool website covers important technical information for Mack Trucks, Prevost, UD and Volvo Trucks in North America. Watch the video below to find out more about the new site.

Premium Tech Tool (PTT) is a Windows-based diagnostic application specially designed to test, calibrate and program engine parameters. You can purchase PTT and other hardware & software components through eMedia. This software supports all Mack and Volvo trucks, UD trucks, and Prevost. (Note: Support for Mack and Volvo trucks may be limited with model years 1998 and older. For UD, Premium Tech Tool supports model years 2011 and newer.)

Need Technical Support?

For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here