Chat To Reset Your Password

When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.

Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”

Note Password Requirements:

Your password must have a minimum length of 8 characters.

Your password must match 3 of 4 listed below character rules:

  • Upper case letters
  • Lower case letters
  • Numbers
  • Symbols ~!@#$%^*_-+=`|\(){}[]:;”<>,.?/&

Your password cannot not contain:

  • Your UserID
  • ​First Name and/or Last Name

Do not use a password used the last 8 times.

The Premium Tech Tool password expires every 180 days.