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November Frequently Asked Questions Now Available

The November Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the November frequently asked questions, click here.***

For a summary of our top five most asked questions, click here.

Tips of the Month: 

Vocom II coming soon!

  • The Vocom II hardware supports both 2.4 and 5 GHZ frequency networks
  • There are two configurations that can be used.  Infrastructure (Access point/Client) and Wi-Fi-Direct
  • Continued two year warranty, Vocom I cables are interchangeable
  • Vocom II is more compact and robust

Electrical Schematic Viewer

In Premium Tech Tool under the “Link” menu, the Mack and Volvo Electrical Schematic  Viewers are now available.  The link to the Premium Tech Tool web site will be added in the near future.  To view the new links, the user must “synchronize user profile” when logging in.

PTT System Requirements Update

Premium Tech Tool 2.04.32 DVD or newer is now compliant with Windows 10 Professional and Enterprise .  Upgrading an operating system from Windows 7 or 8 / 8.1 to Windows 10 requires an uninstall and reinstall of PTT. 

Premium Tech Tool 1.12 and 2.02
Operations that require a central system connection will no longer function after December 2015.  For login issues please contact IT Support Desk at 877-978-6586.

If you are having PC Network speed issues, have your IT                        administrator contact the Volvo IT helpdesk.

 

Need Technical Support?

For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here