All posts by Terri Royals

Important News

VOCOM II is now available and is compatible with version 2.6.xx and newer.   Please contact the DBS IT Support Desk (1-877-978-6586) for the password to install the updated Driver.    For VOCOM II Installation instructions click here.

Support for PTT version 2.04 has ended.  

The current version of PTT is 2.6.36.  Deployment of 2.6.0 to dealers has been completed.  Deployment to customers with current subscriptions is underway.  Please ensure you update your Premium Tech Tool laptops to 2.6.26 before logging in.

ECU Emissions Programming

The ECU programming for OBD2013 and newer emissions vehicles will include programming for the Engine ECM, Aftertreatment Control Module (ACM), Transmission ECU (TECU) and Vehicle ECU.  We are required to provide access to program certain emissions related ECU’s under the Service Information Requirement law, step 2013.   Both the EPA and CARB require this.  The following EPA software reprogramming requirement is described on page 8418 EPA OBD & SIR: 40 CFR Part 86.010-38.

OBD changes in 2016, click here.

License Agreement, click here to view.

Networking Requirements, click here to view.

February Frequently Asked Questions Now Available

The February Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the February frequently asked questionsclick here.***

For a summary of our top five most asked questions, click here.

Tips of the Month: 

V-MAC III Service Software is now available for download  for use on Mack Legacy vehicles.  Click here for V-MAC III Service Software Information and Instructions.

Chat To Reset Your Password

Chat

When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.

Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”

Note Password Requirements:

  • The preferred password cannot be among the last 7 used for your account.
  • A Password requires that you have at least 8 characters.
  • The Premium Tech Tool password expires every 180 days.

Need Technical Support?

For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here