You are now able to view Central Systems Status using Tech Tool Monitor.
When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
Note Password Requirements:
- The preferred password cannot be among the last 7 used for your account.
- A Password requires that you have at least 8 characters.
- The Premium Tech Tool password expires every 180 days.
If you need to share your screen with one of our customer support agents in order to troubleshoot an issue, please download this TeamViewer link and call Customer Support to speak with an agent. Volvo 1-877-978-6586 and Mack 1-800-247-0039 option 1
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here