All posts by Apryl Watkins

Tech Tool Alert!

 Do Not Perform Client Updates Simultaneously

Client Update release 2.4.5 and Tech Tool release (2.7.30 and onward) cannot be installed at the same time.

If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installations will not finish.

End of Support for Tech Tool Version 2.5

Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version.  Please contact the Help Desk at 1-877-978-6586 with any questions.

June Frequently Asked Questions Now Available

The June Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the June frequently asked questions, click here.

For a summary of our top five most asked questions, click here.

Tips of the Month: 

Identification to VMAC Legacy Vehicles

Identify VMAC Legacy vehicles by performing a Manual selection within the Tech Tool Software.
Select Manual selection menu option. Under Model Selection select the following: Company: MACK Trucks, Electrical Systems: V-MAC I/II/III, ITC and Model: MACK.
Please note: the Tech Tool Product indicator may display a red status.

For more information about new features and changes, please continue to visit our website or What’s new…and the Help file under the Help Menu within the Tech Tool Application.