All posts by Apryl Watkins

Tech Tool Alert!

 Do Not Perform Client Updates Simultaneously

Client Update release 2.4.5 and Tech Tool release (2.7.30 and onward) cannot be installed at the same time.

If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installations will not finish.

End of Support for Tech Tool Version 2.5

Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version.  Please contact the Help Desk at 1-877-978-6586 with any questions.

November Frequently Asked Questions Now Available

The November Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the November frequently asked questions, click here.

For a summary of our top five most asked questions, click here.

Tips of the Month: 

Exhaust Aftertreatment System Analysis

  • The release of 2019 New ECM Software may affect certain Test operations, valid on OBD2017 and OBD2018 emissions.
  • Results of the New ECM software changes are as listed:
    2589-08-03-18 EATS Analysis Operation (new)
    2103-08-03-02 Cylinder Compression will be temporarily unavailable
    2589-08-03-18 Exhaust Aftertreatment System Analysis will replace the NOx Conversion 2549-08-03-03

Please contact the IT Help Desk if you require assistance.

For more information about new features and changes, please continue to visit our website or What’s new…and the Help file under the Help Menu within the Tech Tool Application.