All posts by Apryl Watkins

Tech Tool Alerts!

NOx Conversion and EATS Analysis Operation

The release of 2019 New ECM Software may affect certain Test operations, valid on OBD2017 and OBD2018 emissions. Results of the New ECM Software changes are as listed:

  • 2589-08-03-18 EATS Analysis Operation (new)
  • 2103-08-03-02 Cylinder Compression will be temporarily unavailable
  • 2589-08-03-18 Exhaust Aftertreatment System Analysis will replace the NOx Conversion 2549-08-03-03

Please contact the IT Help Desk if you require assistance.

Bendix Acom Update

In early 2020 Bendix will be transitioning to a new, subscription-based ACom platform called Bendix® ACom® PRO™. This package will be available to the market in January 2020. Support for earlier generations of the valuable ACom tool – including versions 6.17 and 6.18, versions you may be using today – will eventually be discontinued in 2020 after a published transition period. You don’t need to take any action at this time….click to read more.

 Do Not Perform Client Updates Simultaneously

Client Update release 2.4.5 and Tech Tool release (2.7.30 and onward) cannot be installed at the same time.

If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installations will not finish.

End of Support for Tech Tool Version 2.5

Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version.  Please contact the Help Desk at 1-877-978-6586 with any questions.

december Frequently Asked Questions Now Available

The December Premium Tech Tool Frequently Asked Questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.  To search document using keywords, use Window shortcut keys Ctrl+F

***To view the December Frequently Asked Questions, click here.

For a summary of our top five most asked questions, click here.

Tip of the Month

WARRANTY POLICY FOR PROGRAMMING UPDATED

Software updates will be allowed on a UCHP claim if the Truck has coverage for the module being updated and at least one of the conditions below exist:

  • Active DTC’s for the module being updated (PHV will be reviewed for DTC validation)
  • Programming directed by the Technical Support Team and must be documented in the eService case.
  • Programming directed by any documented service information:

The service information directing the software update must be included in the claim.

Software update charges on warranty claims will be scrutinized by verifying that the updates charged on the claim have been logged in VDA+ or PHV.

This information can be found in the Warranty Operations Manual – Section 4.1.1.2 – Software Programming Policy

Chat To Reset Your Password

When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.

Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”

Note Password Requirements:

Your password must have a minimum length of 8 characters.

Your password must match 3 of 4 listed below character rules:

  • Upper case letters
  • Lower case letters
  • Numbers
  • Symbols ~!@#$%^*_-+=`|\(){}[]:;”<>,.?/&

Your password cannot not contain:

  • Your UserID
  • ​First Name and/or Last Name

Do not use a password used the last 8 times.

The Premium Tech Tool password expires every 180 days.