Category Archives: Premium Tech Tool Alerts

MAY Frequently Asked Questions Now Available

The May Premium Tech Tool Frequently Asked Questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.  To search document using keywords, use Window shortcut keys Ctrl+F

***To view the May Frequently Asked Questions, click here.

For a summary of our Top Five most asked questions, click here.

Tip of the Month

If Tech Support changes some parameters, How do I update the truck with the new parameters?

Answer:

After the changes are completed in VDA, you must reprogram the affected ECU’s using the “Replace Hardware” programming operation when using Tech Tool version 2.8.

For more information on “Replace Hardware” operation using Tech Tool 2.8 please click here  for a tutorial.

Tech Tool Alerts!

NOx Conversion and EATS Analysis Operation

The release of 2019 New ECM Software may affect certain Test operations, valid on OBD2017 and OBD2018 emissions. Results of the New ECM Software changes are as listed:

  • 2589-08-03-18 EATS Analysis Operation (new)
  • 2103-08-03-02 Cylinder Compression will be temporarily unavailable
  • 2589-08-03-18 Exhaust Aftertreatment System Analysis will replace the NOx Conversion 2549-08-03-03

Please contact the IT Help Desk if you require assistance.

Bendix Acom Update

In early 2020 Bendix will be transitioning to a new, subscription-based ACom platform called Bendix® ACom® PRO™. This package will be available to the market in January 2020. Support for earlier generations of the valuable ACom tool – including versions 6.17 and 6.18, versions you may be using today – will eventually be discontinued in 2020 after a published transition period. You don’t need to take any action at this time….click to read more.

 Do Not Perform Client Updates Simultaneously

Client Update release 2.4.5 and Tech Tool
release (2.7.30 and onward) cannot be installed at the same time.

If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installations will not finish.

End of Support for Tech Tool Version 2.5

Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version.  Please contact the Help Desk at 1-877-978-6586 with any questions.

Chat To Reset Your Password

When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.

Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”

Note Password Requirements:

Your password must have a minimum length of 8 characters.

Your password must match 3 of 4 listed below character rules:

  • Upper case letters
  • Lower case letters
  • Numbers
  • Symbols ~!@#$%^*_-+=`|\(){}[]:;”<>,.?/&

Your password cannot not contain:

  • Your UserID
  • ​First Name and/or Last Name

Do not use a password used the last 8 times.

The Premium Tech Tool password expires every 180 days.

Need Technical Support?

For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here