End of life for PTT version 2.04 is scheduled for January 1, 2018. Version 2.04 will not be supported after this date.
The current version of PTT is 2.6.26. Deployment of 2.6.0 to dealers has been completed. Deployment to customers with current subscriptions will begin the first week of November. Please ensure you update your Premium Tech Tool laptops to 2.6.26 before logging in.
ECU Emissions Programming
The ECU programming for OBD2013 and newer emissions vehicles will include programming for the Engine ECM, Aftertreatment Control Module (ACM), Transmission ECU (TECU) and Vehicle ECU. We are required to provide access to program certain emissions related ECU’s under the Service Information Requirement law, step 2013. Both the EPA and CARB require this. The following EPA software reprogramming requirement is described on page 8418 EPA OBD & SIR: 40 CFR Part 86.010-38.
OBD changes in 2016, click here.
License Agreement, click here to view.
Networking Requirements, click here to view.
The November Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the November frequently asked questions, click here.***
For a summary of our top five most asked questions, click here.
Tips of the Month:
Vocom II coming soon!
- The Vocom II hardware supports both 2.4 and 5 GHZ frequency networks
- There are two configurations that can be used. Infrastructure (Access point/Client) and Wi-Fi-Direct
- Continued two year warranty, Vocom I cables are interchangeable
- Vocom II is more compact and robust
Electrical Schematic Viewer
In Premium Tech Tool under the “Link” menu, the Mack and Volvo Electrical Schematic Viewers are now available. The link to the Premium Tech Tool web site will be added in the near future. To view the new links, the user must “synchronize user profile” when logging in.
When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
Note Password Requirements:
- The preferred password cannot be among the last 7 used for your account.
- A Password requires that you have at least 8 characters.
- The Premium Tech Tool password expires every 180 days.
If you need to share your screen with one of our customer support agents in order to troubleshoot an issue, please download this TeamViewer link and call Customer Support to speak with an agent. Volvo 1-877-978-6586 and Mack 1-800-247-0039 option 1
Premium Tech Tool 2.04.32 DVD or newer is now compliant with Windows 10 Professional and Enterprise . Upgrading an operating system from Windows 7 or 8 / 8.1 to Windows 10 requires an uninstall and reinstall of PTT.
Premium Tech Tool 1.12 and 2.02
Operations that require a central system connection will no longer function after December 2015. For login issues please contact IT Support Desk at 877-978-6586.
If you are having PC Network speed issues, have your IT administrator contact the Volvo IT helpdesk.
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here