NOx Conversion and EATS Analysis Operation
The release of 2019 New ECM Software may affect certain Test operations, valid on OBD2017 and OBD2018 emissions. Results of the New ECM Software changes are as listed:
- 2589-08-03-18 EATS Analysis Operation (new)
- 2103-08-03-02 Cylinder Compression will be temporarily unavailable
- 2589-08-03-18 Exhaust Aftertreatment System Analysis will replace the NOx Conversion 2549-08-03-03
Please contact the IT Help Desk if you require assistance.
Bendix Acom Update
In early 2020 Bendix will be transitioning to a new, subscription-based ACom platform called Bendix® ACom® PRO™. This package will be available to the market in January 2020. Support for earlier generations of the valuable ACom tool – including versions 6.17 and 6.18, versions you may be using today – will eventually be discontinued in 2020 after a published transition period. You don’t need to take any action at this time….click to read more.
Do Not Perform Client Updates Simultaneously
Client Update release 2.4.5 and Tech Tool
release (2.7.30 and onward) cannot be installed at the same time.
If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installations will not finish.
End of Support for Tech Tool Version 2.5
Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version. Please contact the Help Desk at 1-877-978-6586 with any questions.
The February Premium Tech Tool Frequently Asked Questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.
***To view the February Frequently Asked Questions, click here.
For a summary of our top five most asked questions, click here.
Tip of the Month:
When replacing the Injectors, you must change the Injector Trim Code for proper engine operation. (Tech Tool Operation # 2371-07-03-01). The Engine Control Module (ECM) will compensate a small amount for each injector in order to provide smooth idle and functioning. When replacing the injectors this compensation must be reset.
Perform the “Reset Injector Compensation Values” found in the Cylinder Balancing operation. (Tech Tool Operation # 2387-08-03-01).
Note: The reset function will be added to the Injector Trim code operation in a future Tech Tool update release.
You are now able to view Central Systems Status using Tech Tool Monitor.
When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.
Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”
Note Password Requirements:
- The preferred password cannot be among the last 7 used for your account.
- A Password requires that you have at least 8 characters.
- The Premium Tech Tool password expires every 180 days.
If you need to share your screen with one of our customer support agents in order to troubleshoot an issue, please download this TeamViewer link and call Customer Support to speak with an agent. Volvo 1-877-978-6586 and Mack 1-800-247-0039 option 1
Click here to download Team Viewer Remote Session Tool
For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here