Category Archives: Premium Tech Tool Alerts

Tech Tool Alerts!

NOx Conversion and EATS Analysis Operation

The release of 2019 New ECM Software may affect certain Test operations, valid on OBD2017 and OBD2018 emissions. Results of the New ECM Software changes are as listed:

  • 2589-08-03-18 EATS Analysis Operation (new)
  • 2103-08-03-02 Cylinder Compression will be temporarily unavailable
  • 2589-08-03-18 Exhaust Aftertreatment System Analysis will replace the NOx Conversion 2549-08-03-03

Please contact the IT Help Desk if you require assistance.

Bendix Acom Update

In early 2020 Bendix will be transitioning to a new, subscription-based ACom platform called Bendix® ACom® PRO™. This package will be available to the market in January 2020. Support for earlier generations of the valuable ACom tool – including versions 6.17 and 6.18, versions you may be using today – will eventually be discontinued in 2020 after a published transition period. You don’t need to take any action at this time….click to read more.

 Do Not Perform Client Updates Simultaneously

Client Update release 2.4.5 and Tech Tool release (2.7.30 and onward) cannot be installed at the same time.

If you have Client Update release 2.4.5 and a Tech Tool release available simultaneously in Client Update, make sure to only download and install one at a time. If they are installed at the same time, the installations will not finish.

End of Support for Tech Tool Version 2.5

Support for Tech Tool 2.5 has ended. We encourage all end users running version 2.5 to update to the latest version. A new installation using 2.7 Tech Tool DVD or 2.7 USB Drive is needed to upgrade to the latest version.  Please contact the Help Desk at 1-877-978-6586 with any questions.

March Frequently Asked Questions Now Available

The March Premium Tech Tool Frequently Asked Questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the March Frequently Asked Questions, click here.

For a summary of our top five most asked questions, click here.

Tip of the Month

A New Navigation Concept

Hub Managed Diagnostics (HMD) - From fault trees to fault tracing! HMD is a new diagnose layout in Tech Tool that allows the technician to approach fault tracing in their preferred order.

Today HMD is available for Datalink and new Bosch Airbag ECU fault tracing. More HMD fault tracings to come in future Tech Tool update releases.

Explore HMD by utilizing the Self Guided DEMO scenarios below:

Active the Built-in Help mode if assistance is needed during the demo.  Click here to see how to enable the help mode.

Fault Tracing:  P244A00 – This truck’s EATS system needs attention. The ECM control unit has set the P244A00 fault code.
Fault Tracing:  P20DA00 – This truck’s hydrocarbon injection system needs attention. The ECM control unit has set the P20DA00 fault code signaling an electrical issue.

please use preferred browser; Chrome or Microsoft Edge.

Chat To Reset Your Password

When logging into Premium Tech Tool, if you receive a “Login Failure” message, please utilize Chat.

Supported Chat Login Failure Error Messages
“Your user ID is unknown or you have entered the wrong password. Please try again.”
“Your user account is locked. Please contact local support for assistance.”

Note Password Requirements:

  • The preferred password cannot be among the last 7 used for your account.
  • A Password requires that you have at least 8 characters.
  • The Premium Tech Tool password expires every 180 days.

Need Technical Support?

For Technical Support (help with using the software, problems encountered while using the software, communication issues, etc.), please call 877-978-6586 or fill out our contact form: Click Here