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Tip of the Month
WARRANTY POLICY FOR PROGRAMMING UPDATED
Software updates will be allowed on a UCHP claim if the Truck has coverage for the module being updated and at least one of the conditions below exist:
- Active DTC’s for the module being updated (PHV will be reviewed for DTC validation)
- Programming directed by the Technical Support Team and must be documented in the eService case.
- Programming directed by any documented service information:
The service information directing the software update must be included in the claim.
Software update charges on warranty claims will be scrutinized by verifying that the updates charged on the claim have been logged in VDA+ or PHV.
This information can be found in the Warranty Operations Manual – Section 126.96.36.199 – Software Programming Policy