Category Archives: FAQ

October Frequently Asked Questions Now Available

The October Premium Tech Tool frequently asked questions are now available for viewing. This document covers the most important need-to-know information about Premium Tech Tool.

***To view the October frequently asked questionsclick here.***

For a summary of our top five most asked questions, click here.

Tip of the Month:  Premium Tech Tool works offline.  You don’t have to connect to Central Systems unless you need to program an ECU.  Initial connection and synchronization is required, after installation. You must connect and  update at least every 90 days.

Windows Updates – All PC’s that are running Tech Tool should have the latest Windows updates installed.   There are several Windows Updates that are required to allow Tech Tool to work correctly.

Client Update – Make sure that you have the latest updates, by using the Client Update Agent found in the bottom right of the screen.  These updates contain improvements related to the Tech Tool application and Vehicle data.

Update Product Information – found under the Tech Tool menu in the top left of screen.  The update product information is designed to run automatically.   If you are having connection issues with a newer vehicle, or after software update you may need to manually run the UPI function.   On some occasions you may be requested to run the UPI after changes/updates are made to the database.