Use our Support Chat to Reset or Unlock your User id Account.
Example: “Your user account is locked. Please contact local support for assistance.”
Troubleshoot With Our Customer Support Team
Note Password Requirements:
- The preferred password cannot be among the last 7 used for your account.
- A Password requires that you have at least 8 characters.
- The Premium Tech Tool password expires every 180 days.
IT Help Desk Support Hours
Monday – Friday 7:00 AM-8:00 PM (EST)
Saturday 8:00 AM – 5:00 PM (EST)
You may need to share your screen with one of our Customer Support Agents for troubleshooting. Follow these steps to get you moving with a TeamViewer Remote Session!
- Download Teamviewer Screen Share
- Call Volvo 1-877-978-6586
Mack 1-800-247-0039, option 1
Not sure Who to Call? Follow these steps…
- Use the “Who Do I Call?” chart below for the correct contact information regarding your question.
- Use for non-urgent issues our Contact Us form.