Contact Us

Use our Support Chat to Reset or Unlock your User id Account.

    Example:  “Your user ID is unknown or you have entered the wrong password. Please try again.”

Example:  “Your user account is locked. Please contact local support for assistance.”

Troubleshoot With Our Customer Support Team

Note Password Requirements:

  • Passwords must have a length of at least (8) characters.
  • Passwords must contain 3 of the 4 below characters:
    – Upper case letter
    – Lower case letter
    – Number
    – Accepted Symbol: ~!@#$%^*_-+=`|\(){}[]:;”<>,.?/&
  •  Passwords must not be the same as the User ID.
  • Passwords cannot be reused.
  • Passwords will expire every 180 days (6 months).

IT Help Desk Support Hours

Monday – Friday 7:00 AM-8:00 PM (EST)
Saturday 8:00 AM – 5:00 PM (EST)
Sunday Closed


You may need to share your screen with one of our Customer Support Agents for troubleshooting. Follow these steps to get you moving with a TeamViewer Remote Session!

  1. Download Teamviewer Screen Share
  2. Call Volvo 1-877-978-6586
    Mack 1-800-247-0039, option 1

Not sure Who to Call? Follow these steps…

  1. Use the “Who Do I Call?” chart below for the correct contact information regarding your question.
  2. Use for non-urgent issues our Contact Us form.