Contact Us

Use our Support Chat to Reset or Unlock your User id Account.

    Example:  “Your user ID is unknown or you have entered the wrong password. Please try again.”

Example:  “Your user account is locked. Please contact local support for assistance.”

Troubleshoot With Our Customer Support Team

Note Password Requirements:

  • The preferred password cannot be among the last 7 used for your account.
  • A Password requires that you have at least 8 characters.
  • The Premium Tech Tool password expires every 180 days.

IT Help Desk Support Hours

Monday – Friday 7:00 AM-8:00 PM (EST)
Saturday 8:00 AM – 5:00 PM (EST)
Sunday Closed


You may need to share your screen with one of our Customer Support Agents for troubleshooting. Follow these steps to get you moving with a TeamViewer Remote Session!

  1. Download Teamviewer Screen Share
  2. Call Volvo 1-877-978-6586
    Mack 1-800-247-0039, option 1

Not sure Who to Call? Follow these steps…

  1. Use the “Who Do I Call?” chart below for the correct contact information regarding your question.
  2. Use for non-urgent issues our Contact Us form.