Contact Us

Use our support chat, for login failures.

Chat to Reset Your Password“Your user ID is unknown or you have entered the wrong password. Please try again.”

“Your user account is locked. Please contact local support for assistance.”

Troubleshoot With Our Customer Support Team

Note Password Requirements:

  • The preferred password cannot be among the last 7 used for your account.
  • A Password requires that you have at least 8 characters.
  • The Premium Tech Tool password expires every 180 days.

You may need to share your screen with one of our customer support agents for troubleshooting. Follow these steps to get you moving!

  1. Download Teamviewer Screen Share
  2. Call Volvo 1-877-978-6586
    Or
    Mack 1-800-247-0039, option 1

Not sure Who to Call? Follow these steps…

  1. Use the “Who Do I Call?” chart below for the correct contact information regarding your question.
    OR
  2. Use for non-urgent issues our Contact Us form.

premiumtechtoolcalllist