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Note Password Requirements:
  • Your password must have a minimum length of 8 characters.

    Your password must match 3 of 4 listed below character rules:
    • Upper case letters
    • Lower case letters
    • Numbers
    • Symbols ~!@#$%^*_-+=`|\(){}[]:;”<>,.?/&

    Your password cannot not contain:
    • Your UserID
    • First Name and/or Last Name

    Cannot use a password used the last 8 times.

    Passwords will expire every 180 days (6 months).

Still having trouble with your Password? Chat with an Agent.

    Example:  “Your user ID is unknown or you have entered the wrong password. Please try again.”

Example:  “Your user account is locked. Please contact local support for assistance.”

IT Help Desk Support Hours

Monday – Friday 7:00 AM-8:00 PM (EST)
Saturday 8:00 AM – 5:00 PM (EST)
Sunday Closed


You may need to share your screen with one of our Customer Support Agents for troubleshooting. Follow these steps to get you moving with a TeamViewer Remote Session!

  1. Download Teamviewer Screen Share
  2. Call Volvo 1-877-978-6586
    Mack 1-800-247-0039, option 1

Not sure Who to Call? Follow these steps…

  1. Use the “Who Do I Call?” chart below for the correct contact information regarding your question.
  2. Use for non-urgent issues our Contact Us form.