I get a message in Tech Tool that my adapter is not supported, what does this mean?

ANSWER:

All communication adapters and their respective software/drivers must be validated by the Tech Tool team and then the adapter can show as green on Tech Tool under the connectivity section. If you select an adapter whose software is not fully tested and approved, they you may get a caution symbol next to the adapter description. This does not mean that the adapter will not work, but usually that the adapter is not fully tested and approved.

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